Streamlining Customer Support for an Automotive Marketplace

The customer is a leading digital marketplace and solutions provider for the automotive industry that connects car shoppers with sellers. The company empowers shoppers with the data, resources and digital tools needed to make informed buying decisions and seamlessly connect with automotive retailers.

The client did not have all the employees onboarded on Salesforce. However, all the employees were on Slack. When an employee faces an issue, they would create a case in Slack. This case had to flow into Salesforce and any comments put in Salesforce case, had to flow back to the original Slack case thread and vice-versa.

The challenge entails integrating Salesforce with Slack to ensure seamless case creation and communication flow between the platforms for all employees.